Service Charter
2023–2025 CITIZENS SERVICE DELIVERY CHARTER
Service Delivery Overview
Each service includes:
- Requirements of User (Including Documents)
- User Charges
- Performance Standards (Timelines / Hours of Service)
1. Registration of Organizations
Requirements:
- Signed Constitution/Bye Law of Organization/Registration from MOPED for NGOs
- Signed list of Members
- Completed registration form obtained from Council
User Charges:
- SLE 500 for CBO/CSO/L…
- SLE 1,000 for Local NGO
- LSLE 2,000 INGO
Performance Standard:
- One day
2. Orphanage License
Requirements:
- Recommendation from Social Welfare
- Profile of organization
- Completed registration form obtained from council
User Charges:
- SLE 750.00
Performance Standard:
- One day
3. Registration of Construction Companies
Requirements:
- Business/company profile
- Registration from Registrar Generals Office
- Registration from works and/or SLRA for construction companies
User Charges:
- SLE 750 for construction class C
- SLE 1,000 for construction class B
- SLE 1,500 for construction class A
- SLE 2,000 for Premium
Performance Standard:
- 2 working days
4. Registration of Suppliers
Requirements:
- Business/company profile
- Registration from Registrar Generals Office
User Charges:
- SLE 750.00 for general business registration
Performance Standard:
- One day
5. Community Garbage Collection
Requirements:
- Garbage to be in accessible area for market site and other public places
User Charges:
- Free
Performance Standard:
- Every other day
6. Door-to-Door Waste Collection
Requirements:
- Registration of Client detailing the type of waste and mode of collection
User Charges:
- Vary according to categories
Performance Standard:
- As agreed with the client
7. Permission for Naming of Street
Requirements:
- Evidence of Recommendation from area/local chief
- Evidence of development undertaken in the area
- Completed form for Street Naming
- Local Tax receipt
User Charges:
- SLE 1,800 Area
- SLE 750 for Lane
- SLE 1,200 for street
- SLE 500 Drive
Performance Standard:
- 2 days
8. Permission to Erect Sign Post / Bill Board
Requirements:
- Written application giving details of size and location of sign post(s)
User Charges:
- Cost to be based on the features of the property tax and the cadastral system
Performance Standard:
- Two days
9. Hiring of Bus
Requirements:
- Expression of request with description of location and fuel usage based on fuel pump price
User Charges:
- Based on location and fuel pump price
Performance Standard:
- One week
10. Ground Lease Rent
Requirements:
- Lease application form obtained from council
- Completed and returned
- Inspection of proposed property
- Offer of Lease Letter
User Charges:
- Shop = SLE 350
- Kiosk = SLE 200
Performance Standard:
- 7 working days
11. Hiring of Council Hall
Requirements:
- Letter of application for usage of hall detailing the type of activity, date, and duration
User Charges:
- SLE 1,500
Performance Standard:
- 1 day
12. Hiring of Council Town Field with Stage
Requirements:
- Letter of application for usage of hall detailing the type of activity, date, and duration
User Charges:
- NIL
Performance Standard:
- NIL
13. Cemetery Fee
Requirements:
- Death certificate
- Completed death registration form obtained from council
User Charges:
- Vault = SLE 6,000
- Empty space (Christian) = SLE 600
- Empty space (Muslim) = SLE 450
Performance Standard:
- 2 days
IMPORTANT NOTE
All payments for services should be made to the Treasury Department through the Main Cashier only, and receipts must be issued for all payments (with Bank details).
GRIEVANCE AND COMPLAINTS
All grievances or dissatisfaction relating to council service delivery should be addressed to:
- Chief Administrator, Bo City Council
Mobile: 078-91-91-81 - Finance Officer, Bo City Council
Mobile: 076-56-86-85