{"id":5521,"date":"2021-10-13T09:46:06","date_gmt":"2021-10-13T09:46:06","guid":{"rendered":"https:\/\/bcc.gov.sl\/?page_id=5521"},"modified":"2026-03-25T14:36:48","modified_gmt":"2026-03-25T14:36:48","slug":"service-charter","status":"publish","type":"page","link":"https:\/\/bcc.gov.sl\/index.php\/service-charter\/","title":{"rendered":"Service Charter"},"content":{"rendered":"\n<p><strong>2023\u20132025 CITIZENS SERVICE DELIVERY CHARTER<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>Service Delivery Overview<\/strong><\/p>\n\n\n\n<p>Each service includes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Requirements of User (Including Documents)<\/strong><\/li>\n\n\n\n<li><strong>User Charges<\/strong><\/li>\n\n\n\n<li><strong>Performance Standards (Timelines \/ Hours of Service)<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>1. Registration of Organizations<\/strong><\/p>\n\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Signed Constitution\/Bye Law of Organization\/Registration from MOPED for NGOs<\/li>\n\n\n\n<li>Signed list of Members<\/li>\n\n\n\n<li>Completed registration form obtained from Council<\/li>\n<\/ul>\n\n\n\n<p><strong>User Charges:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SLE 500 for CBO\/CSO\/L&#8230;<\/li>\n\n\n\n<li>SLE 1,000 for Local NGO<\/li>\n\n\n\n<li>LSLE 2,000 INGO<\/li>\n<\/ul>\n\n\n\n<p><strong>Performance Standard:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>One day<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>2. Orphanage License<\/strong><\/p>\n\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Recommendation from Social Welfare<\/li>\n\n\n\n<li>Profile of organization<\/li>\n\n\n\n<li>Completed registration form obtained from council<\/li>\n<\/ul>\n\n\n\n<p><strong>User Charges:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SLE 750.00<\/li>\n<\/ul>\n\n\n\n<p><strong>Performance Standard:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>One day<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>3. Registration of Construction Companies<\/strong><\/p>\n\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Business\/company profile<\/li>\n\n\n\n<li>Registration from Registrar Generals Office<\/li>\n\n\n\n<li>Registration from works and\/or SLRA for construction companies<\/li>\n<\/ul>\n\n\n\n<p><strong>User Charges:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SLE 750 for construction class C<\/li>\n\n\n\n<li>SLE 1,000 for construction class B<\/li>\n\n\n\n<li>SLE 1,500 for construction class A<\/li>\n\n\n\n<li>SLE 2,000 for Premium<\/li>\n<\/ul>\n\n\n\n<p><strong>Performance Standard:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>2 working days<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>4. Registration of Suppliers<\/strong><\/p>\n\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Business\/company profile<\/li>\n\n\n\n<li>Registration from Registrar Generals Office<\/li>\n<\/ul>\n\n\n\n<p><strong>User Charges:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SLE 750.00 for general business registration<\/li>\n<\/ul>\n\n\n\n<p><strong>Performance Standard:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>One day<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>5. Community Garbage Collection<\/strong><\/p>\n\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Garbage to be in accessible area for market site and other public places<\/li>\n<\/ul>\n\n\n\n<p><strong>User Charges:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Free<\/li>\n<\/ul>\n\n\n\n<p><strong>Performance Standard:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Every other day<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>6. Door-to-Door Waste Collection<\/strong><\/p>\n\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Registration of Client detailing the type of waste and mode of collection<\/li>\n<\/ul>\n\n\n\n<p><strong>User Charges:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vary according to categories<\/li>\n<\/ul>\n\n\n\n<p><strong>Performance Standard:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>As agreed with the client<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>7. Permission for Naming of Street<\/strong><\/p>\n\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Evidence of Recommendation from area\/local chief<\/li>\n\n\n\n<li>Evidence of development undertaken in the area<\/li>\n\n\n\n<li>Completed form for Street Naming<\/li>\n\n\n\n<li>Local Tax receipt<\/li>\n<\/ul>\n\n\n\n<p><strong>User Charges:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SLE 1,800 Area<\/li>\n\n\n\n<li>SLE 750 for Lane<\/li>\n\n\n\n<li>SLE 1,200 for street<\/li>\n\n\n\n<li>SLE 500 Drive<\/li>\n<\/ul>\n\n\n\n<p><strong>Performance Standard:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>2 days<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>8. Permission to Erect Sign Post \/ Bill Board<\/strong><\/p>\n\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Written application giving details of size and location of sign post(s)<\/li>\n<\/ul>\n\n\n\n<p><strong>User Charges:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cost to be based on the features of the property tax and the cadastral system<\/li>\n<\/ul>\n\n\n\n<p><strong>Performance Standard:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Two days<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>9. Hiring of Bus<\/strong><\/p>\n\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Expression of request with description of location and fuel usage based on fuel pump price<\/li>\n<\/ul>\n\n\n\n<p><strong>User Charges:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Based on location and fuel pump price<\/li>\n<\/ul>\n\n\n\n<p><strong>Performance Standard:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>One week<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>10. Ground Lease Rent<\/strong><\/p>\n\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Lease application form obtained from council<\/li>\n\n\n\n<li>Completed and returned<\/li>\n\n\n\n<li>Inspection of proposed property<\/li>\n\n\n\n<li>Offer of Lease Letter<\/li>\n<\/ul>\n\n\n\n<p><strong>User Charges:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Shop = SLE 350<\/li>\n\n\n\n<li>Kiosk = SLE 200<\/li>\n<\/ul>\n\n\n\n<p><strong>Performance Standard:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>7 working days<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>11. Hiring of Council Hall<\/strong><\/p>\n\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Letter of application for usage of hall detailing the type of activity, date, and duration<\/li>\n<\/ul>\n\n\n\n<p><strong>User Charges:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>SLE 1,500<\/li>\n<\/ul>\n\n\n\n<p><strong>Performance Standard:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>1 day<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>12. Hiring of Council Town Field with Stage<\/strong><\/p>\n\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Letter of application for usage of hall detailing the type of activity, date, and duration<\/li>\n<\/ul>\n\n\n\n<p><strong>User Charges:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>NIL<\/li>\n<\/ul>\n\n\n\n<p><strong>Performance Standard:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>NIL<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>13. Cemetery Fee<\/strong><\/p>\n\n\n\n<p><strong>Requirements:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Death certificate<\/li>\n\n\n\n<li>Completed death registration form obtained from council<\/li>\n<\/ul>\n\n\n\n<p><strong>User Charges:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Vault = SLE 6,000<\/li>\n\n\n\n<li>Empty space (Christian) = SLE 600<\/li>\n\n\n\n<li>Empty space (Muslim) = SLE 450<\/li>\n<\/ul>\n\n\n\n<p><strong>Performance Standard:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>2 days<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>IMPORTANT NOTE<\/strong><\/p>\n\n\n\n<p>All payments for services should be made to the <strong>Treasury Department<\/strong> through the <strong>Main Cashier only<\/strong>, and receipts must be issued for all payments (with Bank details).<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><strong>GRIEVANCE AND COMPLAINTS<\/strong><\/p>\n\n\n\n<p>All grievances or dissatisfaction relating to council service delivery should be addressed to:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Chief Administrator, Bo City Council<\/strong><br>Mobile: 078-91-91-81<\/li>\n\n\n\n<li><strong>Finance Officer, Bo City Council<\/strong><br>Mobile: 076-56-86-85<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p><\/p>\n","protected":false},"excerpt":{"rendered":"<p>2023\u20132025 CITIZENS SERVICE DELIVERY CHARTER Service Delivery Overview Each service includes: 1. Registration of Organizations Requirements: User Charges: Performance Standard: 2. Orphanage License Requirements: User Charges: Performance Standard: 3. Registration of Construction Companies Requirements: User Charges: Performance Standard: 4. Registration of Suppliers Requirements: User Charges: Performance Standard: 5. Community Garbage Collection Requirements: User Charges: Performance [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"give_campaign_id":0,"footnotes":""},"class_list":["post-5521","page","type-page","status-publish","hentry"],"campaignId":"","_links":{"self":[{"href":"https:\/\/bcc.gov.sl\/index.php\/wp-json\/wp\/v2\/pages\/5521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/bcc.gov.sl\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/bcc.gov.sl\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/bcc.gov.sl\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/bcc.gov.sl\/index.php\/wp-json\/wp\/v2\/comments?post=5521"}],"version-history":[{"count":3,"href":"https:\/\/bcc.gov.sl\/index.php\/wp-json\/wp\/v2\/pages\/5521\/revisions"}],"predecessor-version":[{"id":6564,"href":"https:\/\/bcc.gov.sl\/index.php\/wp-json\/wp\/v2\/pages\/5521\/revisions\/6564"}],"wp:attachment":[{"href":"https:\/\/bcc.gov.sl\/index.php\/wp-json\/wp\/v2\/media?parent=5521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}